Returns & Exchanges
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- Return/Exchange shipments must be made using the same service as the original delivery.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
- Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by GIANDEL in case of returns.
Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We’re available to support you via
Us After-sale address：
4222 S PULASKI RD UNIT A, CHICAGO, IL 60632-3416
4261 E UNIVERSITY DR # 30-245,PROSPER,TX 75078
Australian After-sale address:
UNIT 2 , 28 RICKETTS ROAD , MOUNT WAVERLEY VIC 3149 AUSTRALIA
German After-sale address:
SCHNEPPENHEIMER WEG 67 EUSKIRCHEN NORTH RHINE-WESTPHALIA 53881
China After-sale address：
NO.32TH_GONGYE 4TH RD.,LELIU,SHUNDE,FOSHAN,GUANGDONG CHINA
For Return Service, please contact customer service first.
Email: [email protected]
Service Tel: USA:+1 769 486 2790 +8613531307831 AUS:0061-439098885
We strive to respond to your questions within 24 hours.
Customer service chat hour:
Monday - Friday:8am - 18pm EST